Contact information

Contact Information

We’re here to help! Whether you have a question about your order, shipping, or our products, feel free to reach out to us through any of the channels below.

📍 Our Office Address

[HEALTH MATE] [907/M BLOCK JOHAR TOWN LAHORE]

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📞 Phone & WhatsApp

  • Customer Support: [03334823937]

  • WhatsApp: [+92 3334453409]

    Available: Monday – Saturday (10:00 AM – 6:00 PM PKT)

✉️ Email Support

  • General Inquiries: [ab_cancerian@hotmail.com]

  • Order Support: [healthmate5955@gmail.com]

📱 Social Media

Connect with us for the latest updates and faster responses via DM:

Pro-Tips for the Pakistani Market:

  • The WhatsApp Button: In Pakistan, customers prefer WhatsApp over email. I highly recommend installing a free "WhatsApp Chat" app from the Shopify App Store so customers can message you with one click.

  • Response Time Disclaimer: Add a small note like "We usually respond within 2-4 hours during business hours." This prevents customers from getting frustrated if they don't get an immediate reply.

  • Order ID Request: Include a line that says: "Please mention your Order ID (e.g., #1001) in your message for faster resolution."

  • Verification Note: Since you're in Pakistan, you might want to add: "Our team will call you from [Your Number] to verify your order before dispatch." This prepares them for your confirmation call.